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What is Network Operation Center(NOC)

9 March, 2018 11:01

A world of managed IT services network operation center, pronounced like the word knock, also known as a "network management center", which monitor and control with telecommunication or satellite network from one or more locations.  A centralized location where IT technicians can directly support the efforts of remote monitoring and management (RMM) software. The overall function is to maintain optimal network operations across a variety of platforms, mediums and communications channels.

Running a Network Operations Center (NOC) requires technical expertise. However, there’s a lot more to it than that.  It’s one of the reasons many companies are finding that outsourcing their NOC is easier and more cost-effective.  Why?  Because talking to networks is different than talking to people.

 As a result, Information Transport Solution’s (ITS) NOC team members must have a balance of technical knowledge and bedside manner. Customers call with a variety of issues, and many need help with their networks.  But seriously, beyond just having expertise in network functionality, security, applications, and phone technologies, many soft skills are needed to make a NOC work best to fulfill your organization’s needs